Welcome to The Himalayan Tea. These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About Us

The Himalayan Tea is an online tea store specializing in premium Himalayan and Darjeeling teas, including First Flush Tea and other high-quality tea varieties.

By using our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years of age or accessing the website under the supervision of a parent or legal guardian.
• The information provided by you is accurate and complete.
• You are legally capable of entering into binding contracts under applicable laws.

3. Products and Pricing

We strive to ensure that all product descriptions, images, prices, and specifications displayed on the website are accurate.

However:

• Product images are for illustrative purposes only.
• Actual product color, appearance, or packaging may vary slightly.
• Prices are subject to change without prior notice.
• We reserve the right to modify, discontinue, or update products at any time.

4. Orders and Acceptance

When you place an order on our website:

• You agree to provide accurate billing and shipping information.
• An order confirmation email or message does not constitute acceptance of your order.
• We reserve the right to accept, reject, cancel, or limit any order at our sole discretion.

Reasons for cancellation may include:

• Product unavailability
• Pricing errors
• Suspected fraudulent activity
• Incomplete customer information

If payment has already been made for a canceled order, the applicable refund will be initiated.

5. Payment Terms

We currently offer:

Online Payments

Payments may be made through secure payment gateways using available payment methods such as:

• Credit Cards
• Debit Cards
• UPI
• Net Banking
• Wallets

Cash on Delivery (COD)

COD is available for selected serviceable locations.

We reserve the right to disable COD for certain orders, locations, or customers based on operational requirements.

6. Shipping and Delivery

We make every effort to dispatch orders promptly.

However:

• Delivery timelines are estimates only.
• Delays caused by courier partners, weather conditions, natural disasters, strikes, government restrictions, or unforeseen circumstances are beyond our control.
• Customers are responsible for providing accurate shipping details.

The Himalayan Tea shall not be liable for delays caused by third-party logistics providers.

7. Order Cancellation

Customers may request cancellation before the order has been dispatched.

Once an order has been shipped, cancellation may not be possible.

The Himalayan Tea reserves the right to cancel any order due to:

• Product unavailability
• Incorrect pricing
• Fraud detection
• Technical errors

8. Returns and Refunds

Returns and refunds shall be governed by our separate Refund & Return Policy.

Due to the nature of consumable food products such as tea, opened or used products may not be eligible for return unless:

• The product received is damaged.
• The wrong product was delivered.
• The product is defective upon arrival.

Customers must notify us within the specified period mentioned in our Refund Policy.

9. Product Information Disclaimer

Our teas are sourced and processed with great care.

The information provided on this website regarding tea varieties, nutritional benefits, traditional uses, and wellness-related information is intended for general informational purposes only.

The statements on this website:

• Are not medical advice.
• Are not intended to diagnose, treat, cure, or prevent any disease.
• Should not replace professional medical consultation.

Customers should consult a qualified healthcare professional before using any product for health-related purposes.

10. Intellectual Property Rights

All content available on this website, including but not limited to:

• Logos
• Brand names
• Product descriptions
• Images
• Graphics
• Text
• Website design

is the property of The Himalayan Tea and is protected under applicable intellectual property laws.

Unauthorized copying, reproduction, distribution, or use is strictly prohibited.

11. User Conduct

You agree not to:

• Use the website for unlawful purposes.
• Attempt unauthorized access to our systems.
• Upload malicious software or harmful code.
• Interfere with website functionality.
• Submit false or misleading information.

Violation of these terms may result in suspension or termination of access.

12. Limitation of Liability

To the maximum extent permitted by law, The Himalayan Tea shall not be liable for:

• Indirect damages
• Incidental damages
• Consequential losses
• Loss of profits
• Loss of business opportunities
• Delays caused by third-party service providers

Our total liability shall not exceed the amount paid by the customer for the specific order giving rise to the claim.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

14. Third-Party Links

Our website may contain links to third-party websites.

We do not control or endorse such websites and are not responsible for their content, privacy practices, or services.

Users access third-party websites at their own risk.

15. Force Majeure

We shall not be held responsible for failure or delay in performance caused by events beyond our reasonable control, including:

• Natural disasters
• Floods
• Fires
• Earthquakes
• Government actions
• Internet outages
• Pandemic-related restrictions
• Transportation disruptions

16. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts having jurisdiction over the location of our registered business.

17. Changes to Terms & Conditions

We reserve the right to modify these Terms & Conditions at any time without prior notice.

Changes will become effective immediately upon posting on this page.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms & Conditions.

18. Contact Us

For any questions regarding these Terms & Conditions, please contact:

The Himalayan Tea
Website: https://thehimalayantea.com
Email: info@thehimalayantea.com