Welcome to The Himalayan Tea (“we”, “our”, “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, purchase our products, or interact with us.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. About Us

The Himalayan Tea is an online tea store specializing in premium Himalayan and Darjeeling teas, including First Flush Tea, known for its exceptional quality and nutritional value.

We operate our business under a valid Trade Licence and provide tea products through our e-commerce platform.

2. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

• Full Name
• Email Address
• Mobile Number
• Billing Address
• Shipping Address
• Order Details

Payment Information

For online payments, payment information is securely processed through trusted payment gateway providers. We do not store your debit card, credit card, UPI PIN, CVV, or banking credentials on our servers.

Technical Information

• IP Address
• Browser Type
• Device Information
• Pages Visited
• Cookies and Usage Data

3. How We Use Your Information

We use your information for the following purposes:

• Processing and delivering orders
• Providing customer support
• Sending order confirmations and shipping updates
• Improving our website and services
• Preventing fraud and unauthorized transactions
• Complying with legal obligations
• Sending promotional offers and newsletters (with your consent)

4. Cash on Delivery (COD) and Online Payments

We offer both:

• Cash on Delivery (COD)
• Online Payments

For COD orders, we collect necessary information to process and deliver your order.

For online payments, transactions are processed by secure third-party payment gateways. We do not have access to your complete payment credentials.

5. Cookies

Our website may use cookies and similar technologies to:

• Improve website performance
• Remember user preferences
• Analyze website traffic
• Enhance user experience

You may choose to disable cookies through your browser settings. However, some website features may not function properly.

6. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information with:

Delivery Partners

To fulfill and deliver your orders.

Payment Service Providers

To securely process online payments.

Legal Authorities

When required by law, court order, or government regulations.

7. Data Security

We implement reasonable security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your information only for as long as necessary to:

• Complete transactions
• Provide customer support
• Meet legal and accounting requirements
• Resolve disputes

9. Marketing Communications

If you subscribe to our newsletter or promotional communications, we may send you updates regarding:

• New tea collections
• Seasonal offers
• Discounts and promotions
• Product announcements

You may unsubscribe at any time using the unsubscribe link included in our emails.

10. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of such external websites.

We encourage users to review their respective privacy policies before sharing personal information.

11. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors.

12. Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Update your account details
• Request deletion of your personal data (subject to legal obligations)

To make such requests, please contact us using the details provided below.

13. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time.

Any changes will be posted on this page with an updated revision date.

14. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact:

The Himalayan Tea
Website: https://thehimalayantea.com
Email: info@thehimalayantea.com