At The Himalayan Tea, we are committed to providing premium-quality tea products to our customers. Due to the nature of our products, we maintain a strict Return & Refund Policy to ensure product safety and quality standards.

By placing an order on our website, you agree to the terms outlined below.

1. No Return Policy

As tea is a consumable food product, we do not accept returns once a product has been delivered successfully.

For hygiene, safety, and quality reasons, customers cannot return products after delivery unless the product received is:

• Damaged during transit
• Defective
• Expired upon delivery
• Incorrect product delivered

2. Eligible Cases for Refund

A refund may be considered only under the following circumstances:

Damaged Product

If the product packaging is damaged or the product is not in usable condition upon delivery.

Expired Product

If the product received has passed its expiry date or is not fit for consumption.

Wrong Product Delivered

If you receive a product different from what was ordered.

Manufacturing Defect

If the product has a genuine quality issue verified by our team.

3. How to Request a Refund

To request a refund, customers must contact us via email and provide the reason for the refund request.

Please send your request to:

Email: info@thehimalayantea.com (replace with your official email address)

Your email should include:

• Order Number
• Customer Name
• Contact Number
• Reason for Refund Request
• Clear photographs of the product and packaging
• Any other supporting information

Incomplete requests may result in delays or rejection of the claim.

4. Verification Process

Once we receive your refund request:

1. Our support team will review the complaint.
2. Additional information or photographs may be requested.
3. The issue will be investigated and verified.
4. The product may be required for inspection, if necessary.

The Himalayan Tea reserves the right to approve or reject refund requests based on the findings of the verification process.

5. Refund Processing Time

If the refund request is approved:

• Refunds will be processed after successful verification of the complaint.
• The refund amount will typically be credited within 7 to 10 business days from the date of approval.
• Processing time may vary depending on banks, payment providers, or financial institutions.

6. Refund Method

Online Payment Orders

Refunds will be issued to the original payment method used during purchase.

Cash on Delivery (COD) Orders

Refunds will be processed through bank transfer or any other mutually agreed payment method after verification.

Customers may be asked to provide valid bank account details for COD refunds.

7. Non-Refundable Situations

Refund requests will not be accepted in the following cases:

• Customer changes their mind after delivery.
• Product taste preference does not meet expectations.
• Product has been opened, consumed, or used.
• Incorrect shipping information was provided by the customer.
• Refund request is made without sufficient proof.
• Minor packaging variations that do not affect product quality.

8. Cancellation Before Shipment

Orders may be cancelled before dispatch by contacting our customer support team.

If payment has already been made, an eligible refund will be initiated accordingly.

Once the order has been shipped, cancellation requests may not be accepted.

9. Limitation of Liability

The Himalayan Tea shall not be liable for delays in refund processing caused by:

• Banks
• Payment gateways
• Courier services
• Technical issues beyond our control

10. Contact Us

For any refund-related queries, please contact:

The Himalayan Tea
Website: https://thehimalayantea.com
Email: info@thehimalayantea.com